Policies

At Maroubra Seals Sports and Community Club, we maintain a safe and respectful environment for all members, guests, staff, and visitors.
 
Our Board, leadership team, and I are committed to this standard, which aligns with the club’s core values.
 
We promote inclusion and diversity while prohibiting harassment, discrimination, or disrespectful conduct.
 
Staff must follow our workplace policies. Members and guests must comply with the Club Constitution, by-laws, terms and conditions, and this policy. Breaches may lead to membership suspension, cancellation, or entry denial.
 
Duty Managers and senior staff are available to address issues promptly and fairly.
 
For questions on our approach, contact me directly.
 
Mathew Harper Chief
Executive Officer
Maroubra Seals Sports and Community Club

Maroubra Seals Sports and Community Club – Privacy Policy

 
Maroubra Seals Sports and Community Club LTD respects your right to privacy and is committed to protecting your personal information. This Privacy Policy outlines how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), effective from 12 March 2014, as regulated by the Office of the Australian Information Commissioner (OAIC). We are open and transparent about how and why we collect information and how we use it. If you do not want us to collect or use your information in a particular way, you will be given an opportunity to opt out.
 
This Privacy Policy informs you of:
 
• How and when Maroubra Seals collects personal information
• How Maroubra Seals uses and discloses personal information
• How Maroubra Seals keeps personal information secure, accurate, and up-to-date
• How an individual can access and correct their personal information
• How Maroubra Seals will facilitate or resolve a privacy complaint
 

Collecting Your Personal Information

 
We may collect and hold personal information that identifies you, such as your name, address, occupation, date of birth, proof of age, photograph, contact details, and preferences regarding our products and services. As a sporting and community club, we may also collect health information if we provide health services, such as fitness programs or injury management, as defined under section 6 of the Privacy Act 1988 (Cth). The Club uses video surveillance primarily for security purposes. Facial recognition software may be used in some areas of the Club. Information collected through these systems forms part of your personal data and will be handled in accordance with this Privacy Policy.
 
We collect, hold, and use your personal information for the following purposes:
 
• To identify you and process membership applications or renewals
• To establish and maintain your membership, including newsletters, magazines, and reports
• To advertise and market events, promotions, competitions, and activities via direct mail, phone, email, SMS, and MMS, with your consent where required
• To provide products and services and administer benefits
• To inform you about other products and services of interest, with your consent
• To facilitate internal business operations, including security, compliance, and staff training
• To analyze usage of products and services and develop new offerings
• To ensure the safety of patrons
• To comply with statutory requirements related to registered clubs, liquor, gaming, anti-money laundering, and counter-terrorism laws.
 

Methods of Collection

 
Personal information is generally collected directly from you via forms, emails, social media, visitor sign-in terminals, or when you engage with us in person or over the phone. Information about product purchases or service usage may be collected through membership cards and gaming machines.
 

Information Received from Other Parties

 
Sometimes, third parties may provide us with your personal information. This may include:
 
• Other organizations, such as sporting clubs or community groups
• Regulatory authorities, liquor accords, or club industry organizations
• Another member nominating you for membership
• Your representatives
 

Failure to Provide Information

 
If your personal information is incomplete or inaccurate, we may be unable to provide you with services, process your membership, or allow access to the Club’s premises.
 

Use and Disclosure of Your Information

 
We only use and disclose personal information for the purposes outlined above or as required by law.
 
Personal information may be disclosed to:
 
• Service providers assisting in Club operations
• Sporting associations or clubs with alliance relationships
• Organizations in which the Club has an ownership interest
• Market research agencies, with your consent
• Authorities in compliance with legal requirements
• Enforcement bodies investigating unlawful activity
• Amalgamation partners in the event of a merger
• Anyone authorized by you to receive your personal information
 

Internet Users

 
If you access our website, we may collect information such as your IP address, domain name, operating system, browser type, and general location. Our website uses cookies to identify users and customize web pages. Cookies do not personally identify you but may link to database records. You can manage cookie preferences through your browser settings.
 

Overseas Transmission

 
Maroubra Seals does not transmit personal information overseas. We ensure, to the best of our knowledge, that our contractors do not store or transmit data overseas.
 

Information Security

 
We implement robust security measures to protect your personal information, including locked storage, password-protected databases, and up-to-date computer and network security systems with firewalls and access controls. Some information is required by law to be kept for certain periods. If no longer required, we will destroy or de-identify it in accordance with APP 11.
 

Links to Other Websites

 
Our website may contain links to external sites. We are not responsible for the privacy practices of linked sites, which are not subject to our Privacy Policy.
 

Access to Your Information

 
You may request access to your personal information. We may charge a reasonable fee for processing requests, as permitted under the APPs. If you wish to access, amend, or delete your personal information, or withdraw consent for a specific use, please contact:
 
The Privacy Officer
Maroubra Seals Sports and Community Club LTD
204-230 Marine Parade
Maroubra NSW 2035
Email: seals@maroubraseals.com.au
Phone: (02) 9349 2299
 

Complaints

 
If you wish to make a privacy complaint, please submit it in writing with as much detail as possible to the above address. The Chief Executive Officer, Mathew Harper, or a representative will review your complaint and respond within a reasonable timeframe, typically within 30 days, as per OAIC guidelines. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.
 

Feedback

 
For any questions regarding our Privacy Policy, please contact the Privacy Officer using the details provided above.

1. Purpose
The purpose of this Car Park Policy is to outline the conditions of use, access rights, safety measures,
and enforcement procedures relating to the car park owned or operated by Maroubra Seals Sports &
Community Club, in compliance with relevant New South Wales laws and regulations.
 
2. Scope
This policy applies to all users of the Maroubra Seals car park, including members, guests, staff,
contractors, and visitors.
 
3. Access and Eligibility
The car park is provided exclusively for the use of current financial members, guests, and authorised
staff and contractors who are attending Maroubra Seals Sports & Community Club premises.

Use of the Club’s car park for non-Club related purposes, including attending the nearby beach or
other surrounding attractions or events, is strictly prohibited.
Any person found to be using the car park to access the beach or surrounding areas without attending
the Club may be refused future access.

Staff and contractors may be allocated specific parking zones as designated by management.
Disabled parking bays are reserved for vehicles displaying a valid mobility parking permit.
 
4. Parking Conditions
Vehicles must be parked within marked bays only.
Speed limit within the car park is 10 km/h.

Vehicles must not obstruct entryways, fire lanes, loading zones, or pedestrian walkways.
Overnight parking is not permitted without prior written approval from Club management.
The Club reserves the right to restrict or limit access during special events or maintenance.
 
5. Safety and Liability
Maroubra Seals Sports & Community Club accepts no responsibility for damage, theft, or loss to
vehicles or contents while on Club property.

Users must exercise due care and observe all signage and road rules.
Any accidents or incidents must be reported to Club management as soon as practicable.
 
6. Surveillance and Security
The car park may be monitored by CCTV for the safety and security of patrons.
CCTV footage may be reviewed by authorised personnel and may be provided to police or insurers
upon lawful request.
 
7. Enforcement
Breach of this policy may result in:

          • Verbal or written warning
          • Temporary or permanent loss of parking privileges
          • Towing of vehicles at the owners expense
          • Disciplinary action (for staff or members)

Signage will be displayed at entrances notifying users of the conditions of entry, including the
prohibition on beach use.
 
8. Changes to Policy
Maroubra Seals Sports & Community Club reserves the right to amend this policy at any time.
Changes will be communicated via Club noticeboards, website, or member communications.
 
9. Related Policies and Documents
Club Constitution and By-Laws
 
Workplace Health & Safety Policy
seals@maroubraseals.com.au
(02) 9349 2299
204-212 Marine Parade, Maroubra NSW 2036
maroubraseals.com.au

We’re proud to be a family-friendly destination and love welcoming children of all ages. To help keep
the Club safe, comfortable, and enjoyable for everyone, we ask families to follow a few simple
guidelines.
 
Supervision
• Children under 18 must always be with a responsible adult while in the Club.
• A responsible adult can be:
            o A parent, step-parent or guardian
            o The child’s spouse or de facto partner
            o An adult caring for the child at the time
 
Where Kids Are Welcome

• Children are welcome in the Main Lounge and Brasserie.
• They can also attend private functions in other areas (like The Boardroom Bar) if they’re with a
responsible adult and use the most direct route.
 
Time Guidelines
• Kids can enjoy the Brasserie right up until 30 minutes before it closes for lunch and dinner.
• All children need to leave the Club within 30 minutes after the Brasserie closes.
• After 8:30pm, children can only stay if they’re at an approved private function or the Duty
Manager has given permission.
 
Functions & Events
To keep things fair and enjoyable for everyone, the Club doesn’t host:
• Children’s parties
• Baptisms, baby showers, or similar events
• Coming-of-age or 21st birthdays
• Events mainly for under-18s
 
Behaviour
We kindly ask that parents and carers make sure children are:
• Safe and supervised at all times
• Respectful of other members and guests (e.g. not running through the Club or making loud
noise that might disturb others)
 
Family Facilities
• Baby changing rooms are available in the disabled toilets on Level 1 and the Ground Floor.
• Nappy bins are provided for safe and easy disposal.
 
A Final Note
If the Children Policy isn’t being followed, staff may ask the child and their accompanying adult to
leave. We really appreciate your understanding — it helps us keep the Club a safe and welcoming
place for everyone.
 
seals@maroubraseals.com.au
(02) 9349 2299
204-212 Marine Parade, Maroubra NSW 2036
maroubraseals.com.au

Complaint Handling Procedure
 
This Policy applies to Maroubra Seals Sports & Community Club (including Seals at Red Rock). It
outlines how complaints will be managed in compliance with the Registered Clubs Act 1976 (NSW),
Fair Trading Act 1987 (NSW), Privacy and Personal Information Protection Act 1998 (NSW), and the
Club’s constitution.
 
The Board and Management of the Club are committed to resolving complaints in a fair, timely and
effective manner
 
1. Purpose
The purpose of this policy is to provide members, guests, staff, and stakeholders with a process to
raise concerns or complaints. This policy ensures those complaints are handled fairly and
confidentially.
 
2. Scope
This policy applies to all members, guests, contractors, and employees in relation to service delivery,
facilities, behavioural matters, employment issues, and breaches of legislation.
 
3. Principles
The Club will be impartial, transparent, maintain confidentiality, and comply with all laws.
 
4. Lodging a Complaint
Complaints can be submitted in person to a member of the Management team, by email at
seals@maroubraseals.com.au or by mail. Complainants should provide their full name, contact
details, a description of the issue, relevant dates, and any supporting evidence.
 
5. Complaint Handling Process
Step 1 – Acknowledgement (response to be sent as soon as practicable)
Step 2 – Assessment
Step 3 – Investigation
Step 4 – Outcome & provision of a written response
Step 5 – Review/Escalation (Chief Executive Officer, Board, or relevant external body)
Step 6 – Closure & Recordkeeping (retain for 7 years)
 
6. Roles & Responsibilities
All Staff – accept and refer complaints respectfully.
Managers – investigate and resolve complaints.
Chief Executive Officer – oversee complaint management.
Club Board – review significant or unresolved complaints.
 
7. Protection from Victimisation
No retaliation against any person making a complaint in good faith will be tolerated.
 
8. Continuous Improvement
Complaint trends will be reviewed to identify and address systemic issues.
 
9. Related Documents & Legislation
Club Constitution & By-Laws, Code of Conduct, Registered Clubs Act 1976 (NSW), Fair Trading Act
1987 (NSW), Liquor Act 2007 (NSW), Privacy and Personal Information Protection Act 1998 (NSW).
 
10. Policy Review
This policy will be reviewed every two years or earlier if required by law or operational changes.
 
seals@maroubraseals.com.au
(02) 9349 2299
204-212 Marine Parade, Maroubra NSW 2036
maroubraseals.com.au

At Maroubra Seals, we’re proud to offer a wide range of fresh, high-quality and great value dining
options across our venues – the Brasserie on Level 1, The Boardroom Bar, and the Main Bar. Our goal
is to make sure everyone enjoys a safe, welcoming, and consistent experience when they visit.
 
To help us do this, we ask that no outside food or drinks (including adult water bottles, unless you’re
attending the fitness facilities) are brought into the Club. This allows us to meet strict food safety
standards and keep our dining and bar services at their best.
 
Exceptions
We understand there are some situations where outside items may be needed. With approval from the
Duty Manager, the following are allowed:
 
               • Babies & Toddlers: Milk, formula, fruit-based drinks, and soft puréed baby food.
               • Special dietary needs: Food for allergies or medical requirements that cannot be met by our
                  menu (with prior approval).
               • Celebration cakes: Whole cakes or cupcakes from a registered provider (not homemade).
                  Please note that lollies, chips, grazing platters, or similar items are not permitted.
 
A Few Things to Remember

             • Alcohol must only be purchased and consumed on the premises in line with our liquor licence.
             • Cakes and approved items need to be handled in line with food safety requirements.
             • Our staff are here to help – if you’re unsure, just check with the Duty Manager before your visit.
 
We appreciate your understanding and cooperation in following this policy. It helps us provide a safe
and enjoyable experience for all members and guests.
 
seals@maroubraseals.com.au
(02) 9349 2299
204-212 Marine Parade, Maroubra NSW 2036
maroubraseals.com.au

Please Read Carefully

 
By participating in gaming machine play in the Club you agree to abide by these conditions. You should read them carefully before playing any gaming machine. Do not play any gaming machine if you do not understand and accept all of these Conditions.

1. Gaming machines provide information about their particular games and winning combinations. You should not play any gaming machine unless you understand how to play it and the combinations that entitle you to a prize.

2. Player information brochures located in the gaming room provide information about the general nature of gaming machines. You should read these before you commence gaming machine play.

3. Gaming machine play involves the risk of financial loss. You should set a budget before you commence gaming machine play and stick to it. It is your responsibility to decide how much time and money you wish to spend.

4. It is illegal for gaming machines to be played by anyone under the age of 18 years.

5. Only Australian legal tender shall be used to play gaming machines and only in the denominations marked on each particular machine. Damaged or unclean notes or coins must not be inserted into gaming machines.

6. Money is only to be inserted in gaming machines to enable gaming machine play. Persons who insert amounts in excess of $100 into a gaming machine at a time and then cash out after no play or minimal play without excuse may be guilty of misconduct and excluded from the Club.

7. You must not play any machine that the Club has marked or indicated as withdrawn from play. The Club will not pay any prize won on any such machine.

8. The Club may refuse any person the right to play or continue to play a gaming machine in its discretion at any time without giving any reason.

9. Unless otherwise instructed by Club Management a person may play on multiple machines at the same time under the following conditions;

a. The machines are adjacent to each other and all on the same side of the bank of gaming machines.
b. The player does not obstruct another player from a chance of winning a link prize, where no other
machines are available for play upon the link.
c. The additional machines should be in play and not reserved for any length of time.
d. If requested by Club Management a person playing additional machines can choose which of the
gaming machines he or she wishes to continue playing and relinquish play upon the other machines

10. When asked by the Club a player must provide their full name and address plus details of the basis on which they are on the Club’s premises, with such documentary proof as the Club reasonably requires. The Club may prevent you from playing or continuing to play any gaming machine if you do not satisfactorily comply with this requirement.

11. The law requires all gaming machine players to provide to the Club their full name, address and date of birth as well as identifying documentation such as a driver’s licence. Prize-winners may be required to provide additional identifying information. The law requires the Club to retain the players information for a period of time and to provide certain information to government agencies.

12. For a monetary prize, the Club will pay the prize-winner an amount equal to but not exceeding the value of the credits accumulated by the prize-winner from playing a gaming machine.

 
13. Prizes are not payable to any person who is not either a financial member, provisional member, temporary member, honorary member or a bona fide guest of a member and on the premises in compliance with all requirements of the law and the Club’s Constitution and playing the machine in the reasonable company of the member concerned. Prizes are not payable to any person who has signed a self-exclusion agreement with the Club while that self-exclusion agreement is currently in force.
 
14. Prizes or accumulated credits of $5,000 and over will be paid by crossed cheque made payable to the prize-winner, or may be paid by electronic funds transfer to an account nominated by the prize-winner where that is requested by the prize-winner and agreed to by the Club.
 
15. Monetary prizes and stored or accumulated credits will be paid within 48 hours of a request for payment by the prize-winner. The Club in its discretion may pay part of a prize in advance of paying the balance.
 
16. Where a prize is awarded in a non-monetary form, there is no option to take the prize in any other nonmonetary form except as the Club may have specified in writing.
 
17. A claimed prize will not be paid where it arises as a result of a machine malfunction or simultaneously with a machine malfunction.
 
18. A prize will not be paid unless the winning combination is seen by an authorised staff member of the Club and verified for payment according to the Club’s standard procedure for paying prizes.
 
19. You must immediately report to a Club staff member any gaming machine that appears to be
malfunctioning, and you must stop playing that machine.
 
20. You must not tilt, rock, move, damage or interfere with a machine or do anything calculated or likely to interfere with the normal operation of a machine.
 
21. Payment will be withheld if the circumstances show any sign of interference with a gaming machine which may be unlawful or in breach of these Conditions or which is otherwise improper.
 
22. You may reserve a gaming machine for the period specified by the Club. The Club has no liability to you if you reserve a machine but for any reason that machine is played by another person.
 
23. A patron is not permitted to play any gaming machine that is reserved by another patron, unless
authorisation has been given by Management.
 
24. A patron is not permitted to play any gaming machine that has credits on the credit meter that belong to another patron. If a patron wishes to play any gaming machine that is not reserved and has credits on the credit meter, the patron must contact Management for authorisation.
 
25. It is the responsibility of patrons to check that gaming machines display zero (0) credits before they commence play.
 
26. The Club may reserve any number of machines for a particular promotion or activity. If you are not entitled to play a machine then you are not entitled to claim any prize won on the machine while it is reserved.
 
27. You must not loiter in the gaming machine area if you are not playing a gaming machine or accompanying another person who is playing a gaming machine.
 
28. You must not use another person’s club membership card or permit another person to use your club membership card.
 
29. A person in the club shall not:

a) ask or require any other person to give or lend him or her any money;
b) give money or lend money to any other person; or
c) take any actions to recover monies claimed from or owed by any other person.

 
30. Gaming machines are provided for the recreation of individual patrons and activities of a commercial nature including syndicate play, “link chasing”, bet hedging on Multi Terminal Gaming Machines or arrangements to play a gaming machine on behalf of another person are prohibited.
 
31. A patron who has won a prize by playing a gaming machine must not offer to sell or transfer that prize to another patron; similarly, a patron must not offer to purchase a prize won by another patron as a result of playing a gaming machine.
 
32. Patrons are not permitted to use any recording device in any of the gaming areas. This includes taking photos, videos etc. of gaming machines or persons.
 
33. If you leave the gaming machine area, you should take your belongings with you. The Club shall not be responsible for any property, including money, left by players in or near an unattended gaming machine.

34. The Club may immediately withdraw a machine or any progressive system from play if the Club suspects a malfunction.
 
35. Tilting, rocking, striking or in any way moving or damaging a gaming machine in this Club is strictly prohibited.
 
36. The Club may refuse payment if, in the opinion of an authorised employee of the Club, the machine has malfunctioned and/or if a winning combination showing has not been registered on the machine.
 
37. Only the actual winner of a prize can receive payment of a prize. They must do so in person on the Club premises and provide such evidence of identity as the Club may require. The Club may in its absolute discretion waive this condition.
 
38. If the Club in good faith pays or awards a prize to someone who appears to be or to duly represent the prize-winner then to the maximum extent permitted by law that payment or award fully discharges the club from all liability in relation to the prize.
 
39. Any gaming machine credits or tickets issued by the Club are not transferable to another person and are only redeemable by the prize-winner at the Club. The Club may refuse to redeem the credits or tickets if the prize-winner does not provide documentary proof of identity as required by the Club.
 
40. By claiming a prize, a prize-winner consents to use of their name and likeness by the Club for marketing purposes without additional compensation. A prize-winner may ask the Club in writing to refrain from publishing anything that discloses their identity in which case the Club may still publish general information about the prize won but shall not publish any information that may identify the prize-winner.
 
41. For information about privacy concerns, ask staff about the Club’s Privacy Policy.
 
42. If you feel you have a problem with your gambling, then you should contact BetSafe, who provide the Club’s problem gambling counselling service. BetSafe can assist you with problem gambling counselling, self-exclusion, information and referral. BetSafe brochures are available in the club.
 
43. The Club offers self-exclusion for gaming machine players who have a gambling problem. Speak to the Duty Manager about how to self-exclude.
 
44. If you are dissatisfied with any matters to do with gaming machines, please ask the Duty Manager about the Club’s complaint handling procedures.
 
45. These Conditions cannot be varied for you personally except by a document that sets out the variation, expressly refers to these Conditions and is signed by a Club officer.
 
46. These Conditions apply even where there are separate conditions stipulated for a particular machine or promotion or prize, except where the Club expressly states in writing that it is amending these Conditions.
 
47. Legal proceeding and/or club disciplinary action may be taken against any player who maliciously
damages a machine, makes a fraudulent claim, fails to report a machine malfunction, uses undue force playing a machine, uses a machine for the intent of money laundering, or breaks any of the club’s gaming machine rules.
 
48. The Club may withdraw or amend any of these Conditions at any time in its absolute discretion. Any change becomes operative immediately it is displayed anywhere in the Club. 

BET WITH WHAT YOU CAN AFFORD – NOT YOUR LIFESTYLE
1800 BETSAFE (1800 238 723)

Maroubra Seals is committed to providing a consistently high standard of customer service in all
aspects of our operations, including the provision of gaming. The Club will ensure the provision and
use of gambling products occurs in a safe and enjoyable manner. Customer welfare and sustainable
gambling shall be a high priority. Responsible gambling and harm minimisation measures will be fully
compliant with legislation and the Club Gaming Code of Practice.

Our Commitment
• We promote gambling as a form of entertainment, not a way to make money.
• We aim to minimise harm by ensuring safe play, transparency, and access to support
services.
• Staff employed in our gaming areas are RCG-trained and available to help at any time.

Safe Play Guidelines
We encourage members to:
• Set time and spending limits.
• Take regular breaks while playing.
• Only gamble what you can afford to lose.
• Avoid gambling when distressed or under the influence of alcohol.

Protecting Our Members
To ensure a responsible gaming environment:
• Minors are not permitted in gaming areas.
• Intoxicated patrons will not be allowed to gamble.
• ATMs are located away from gaming rooms.
• The club does not offer credit for gambling.
• Information on odds, rules, and safe play is clearly displayed.

Self-Exclusion & Support
If gambling is becoming a concern for you or someone you know, we can help.

Self-Exclusion
Members and guests can request to self-exclude from the gaming room or the entire venue. Our staff
will assist you confidentially and respectfully.

BetSafe Support Services
As a BetSafe club, we offer:
• Free confidential counselling
• 24/7 support
• Assistance for individuals and families
• Easy access to self-exclusion options

BetSafe Support Line: 1300 238 723
betsafe.com.au

Additional Support
Gambling Help NSW
1800 858 858
gamblinghelponline.org.au

Our Promise
We are committed to continuous improvement and ensuring our gaming environment remains safe,
fair, and responsible. If you have queries or need assistance, please speak with one of our Duty
Managers.

seals@maroubraseals.com.au
(02) 9349 2299
204-212 Marine Parade, Maroubra NSW 2036
maroubraseals.com.au

Overview

Maroubra Seals Sports & Community Club is committed to providing a responsible, professional, and
friendly service to our patrons. We encourage moderation and discourage drink driving. Our
responsible service practices align with the Liquor Act 2007 and aim to ensure the safety and wellbeing of our members, guests, and staff.

Key Principles of Responsible Service of Alcohol:

• Do not serve alcohol to intoxicated individuals.
• Do not serve any patron to the point of intoxication.
• Do not serve alcohol to individuals who are showing signs of approaching intoxication.
• Do not serve alcohol to patrons displaying disorderly behaviour.
• Do not serve alcohol to anyone under 18 years of age.
• Promotions and advertising of alcohol will be done responsibly.
• Promotions will not encourage excessive drinking or unfairly target any gender.
• Ensure no harm is caused to patrons due to our service of alcohol.

Staff Responsibilities:

All staff must be trained in Responsible Service of Alcohol (RSA) by an accredited provider. Staff must
renew their RSA certification every five years. The Club will maintain records of RSA training, including
copies of RSA competency cards, in the employee’s HR file.

• Staff must offer a variety of non-alcoholic and low-alcohol drinks on the premises.
• Iced water is provided free of charge from all bars.
• Shots or shooter drinks are prohibited.
• No more than two standard servings (nips) of spirits may be served in one glass at a time.
• If staff identify a patron approaching intoxication, they must notify the Duty Manager for assessment.
• The Duty Manager will decide whether service will be refused.
• If service is refused, the Duty Manager will politely explain to the patron that alcohol cannot be
served if they are intoxicated.
• Once deemed intoxicated, patrons must vacate the premises. Failure to do so may result in a Failure
to Quit fine (see posters for details).
• Intoxicated patrons must not re-enter the premises for 24 hours or the area surrounding the
premises for 6 hours.
• The Club has a duty of care to ensure patrons’ safe transport home. The Duty Manager will assist in
arranging safe transport for the patron when necessary.
• A register will be maintained to record any incidents related to intoxication and refusal of service,
including a copy of the RSA policy.

seals@maroubraseals.com.au
(02) 9349 2299
204-212 Marine Parade, Maroubra NSW 2036
maroubraseals.com.au